Refund Policy

Payment, Refunds, Upgrading and Downgrading Terms

All paid plans require a valid credit card or other accepted payment method. Free accounts are not required to provide payment details.

When you upgrade from a free plan to a paid plan, you will be charged immediately. Paid plans are billed in advance on a monthly basis.

Refunds

All payments are non-refundable.

We do not provide full or partial refunds, credits, or prorated refunds for unused credits, unused subscription time, partial months, plan upgrades, plan downgrades, or cancellation of a subscription.

Subscription Cancellation

You may cancel your subscription at any time. Cancellation will stop future recurring payments and will take effect at the end of your current subscription period.

You will continue to have access to your paid plan until the end of the current billing period. Canceling your subscription does not result in a refund or credit for any remaining time or unused credits.

Upgrading and Downgrading

If you upgrade your plan, your account will be charged the applicable new rate immediately.

If you downgrade your plan, the change will take effect at the end of your current billing period, unless otherwise stated at the time of the downgrade.

Downgrading your plan may result in the loss of features, capacity, or other functionality. Lucid Forms is not responsible for any loss of content, data, or capacity resulting from a downgrade.

Taxes

All fees are exclusive of applicable taxes, levies, or duties imposed by taxing authorities. You are responsible for payment of any such taxes, except where Lucid Forms is legally required to collect and remit them.

Billing Issues

If you believe you have been charged incorrectly or have experienced a billing error, please contact us so we can review the issue.