Privacy Policy

Please read this privacy policy carefully to understand how we handle your personal data. We do not knowingly collect or process data from children.

Information We Collect from You as a Client

We collect information from various sources, including forms during registration, emails between us, and any information you send us. We minimize the data we hold about you and will only retain it for up to 6 months after you stop being a client, unless legally required to keep it for longer (e.g., for invoice details). This allows you to return to us within a reasonable time and request a copy of your data after our services end. The information we collect includes:

  • Your Name
  • Your Email Address
  • Your IP Address
  • Your Time Zone
  • Your Browser Type and Operating System
  • Referring Websites

We use this information for several purposes, including:

  • Login and user identification
  • Fraud prevention
  • Improving data confidentiality, availability, and integrity
  • Enhancing your user experience
  • Statistical analysis

All data is stored within the European Economic Area (EEA).

Payment Information

Your credit/debit card details are processed directly by Stripe, Inc., a payment gateway provider. You can view their privacy policy here. We do not store any payment card information.

Information You Share Through Our Services

Our service allows you to send various types of data. We store this data to enable you to review and report on it, but we will never use it for purposes beyond those stated in our Terms of Service.

Your Data Protection Rights

You have the following rights under data protection law:

  • The Right to be Informed: You have the right to know how your data is collected and used.
  • The Right of Access: You can request a copy of your data by contacting us.
  • The Right to Rectification: You can request corrections to any inaccurate data.
  • The Right to Erasure: You can request the deletion of your data in certain circumstances.
  • The Right to Restrict Processing: You can request to limit how your data is used in specific situations.
  • The Right to Data Portability: You can request your data to be transferred to another service.
  • The Right to Object: You can object to data processing in some situations.
  • Rights in Relation to Automated Decision-Making and Profiling: We do not use automated profiling or decision-making.

You can exercise these rights by contacting us at [email protected]. We will respond to your requests within one month.

How We Use Your Personal Data

We store your personal data within the EEA and generally do not transfer it outside the EEA. Your data is used to fulfill legitimate interests, including order processing, invoicing, support, and handling general inquiries.

Cancellation and Termination

Lucid Forms reserves the right to suspend or terminate your account at any time, for any reason. This will result in the deactivation or deletion of your account, including all stored data. Lucid Forms may refuse service to anyone at any time.

Disclosure of Your Information

If we buy or sell any business or assets, entities involved may access your data. We may also disclose your data if required by law or to enforce our Terms of Service. This includes sharing information with fraud prevention and credit risk reduction services.

Security of Your Data

We use industry best practices to ensure your data’s confidentiality, integrity, and availability. We will review and discuss any contracts you wish to implement before processing your data.

Changes to Our Privacy Policy

Any updates to our privacy policy will be posted on this page and, where appropriate, notified to you via email. Please check back frequently for updates.

For any questions regarding your data or privacy, please contact us at [email protected].